Pickup and postage
Livestock is collected in person. Food and dry goods go in the post.
Livestock: pickup only
We do not post live fish, shrimp or snails. There are no exceptions to this.
How collection works
- Send an enquiry through the contact form with the species and quantity you want.
- We confirm availability and hold the stock for you.
- We agree a collection time and send you the address.
- You inspect the fish swimming before you pay and take it home.
What to bring
- An esky or a foam box, particularly between November and March.
- A towel to cover bags, which keeps fish calmer and holds temperature.
- Enough time to drive straight home afterwards.
We bag and oxygenate everything for the trip. Bags are good for a couple of hours, so plan the trip home rather than running errands on the way.
Where and when
Gold Coast, QLD. Livestock Pickup by appointment only. This is a home fish room rather than a shopfront, so there are no walk-in hours.
Food and dry goods: posted Australia wide
Anything that is not alive can be posted. Flat rate $12.95 Australia wide, free on orders over $150.00. Local pickup is always available if you would rather collect.
Frozen food is the one exception. It is marked pickup only on its product page, because it will not survive a courier network.
Dispatch
Orders placed on a business day are usually packed the same or next business day, Australia/Brisbane time. Delivery time after that depends on the carrier and your location.
Not sure whether something can be posted? Ask us first and we will confirm before you order.